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The "Average" dealership is throwing away 70% of it's marketing dollars!

Welcome to Service Customer Retention Automotive

We are the ONLY Company that provides comprehensive Training and Process Development to help YOUR Dealership RETAIN your customers from the time they take delivery of their vehicle, throughout the customer’s entire Service/Maintenance lifetime and back to the showroom!

If your dealership is an "Average" dealership - you're throwing away 70% of all of your marketing dollars!            

Free 30 minute consultation 

 

What we do -

We are the ONLY Company that provides comprehensive Training and Process Development to help YOUR Dealership RETAIN your customers from the time they take delivery of their vehicle, throughout the customer’s entire Service/Maintenance lifetime and back to the showroom!

We place the emphasis and the accountability of retaining your customers with the ONE Department that truly has a “vested” interest in retaining your customer, your Service Department!

We individually customize processes and training for YOUR store!

Utilizing comprehensive data mining, we provide a “Dashboard” of not only your dealerships true customer retention percentages, but the individual Service Advisors “Performance Metrics”

We provide constant and ongoing employee assessments of your dealership processes to make sure EVERYONE is going in the same direction!

We help cultivate the correct culture within your Dealership to MAXIMIZE your greatest asset, your customers!

How we do it -

There are four distinct reasons why your Customers DO NOT return to your Dealership to Service their vehicle.

Convenience – Do you make it easy for the customer to do business with you?

Experience – Does the customer have a great experience interacting with your employees?

Trust  - The ONLY way you build trust is through communication! Are you communicating with your customer enough and with the correct message?

Price – Is your Dealerships pricing competitive and transparent?

We help customize your Dealerships own unique processes and training to overcome these four reasons of why the customer does not return to your Dealership for Service!

We use comprehensive data mining to help your Dealership, “Manage and Measure” the actual Customer Retention percentages!

We don’t just give you data. We help you understand the data and use the data to help facilitate a customized training program to maximize your Customer Retention results!

SCR Automotive is CDK Certified

SCRA is CDK ApprovedService Customer Retention Automotive has an approved interface to CDK Global.  CLICK HERE to learn more.